-
Reservations:
Provisional reservations can be made, however, your reservation will remain unconfirmed
until we receive our completed booking form together with a deposit 7 days is
allowed, after which the reservation is released.
-
Deposit:
A non-refundable deposit of £30.00 per person is required for each apartment.
As soon as we receive your deposit, confirmation will be sent to you.
-
Payment
of Balance: The balance is due 4 weeks prior to your arrival date. This should
be sent without waiting for any reminder from us and if we do not receive the
balance by the correct date the reservation will be deemed to be cancelled and
an invoice will be issued in accordance with our cancellation terms, together
with a charge for administration costs, and the apartment will be re-let if possible.
-
Cancellation:
Once you have made your reservation the following cancellation timescale will
be adopted:- Cancellation 15 weeks to 11 weeks prior to your arrival, 50% of the
full value of your reservation will be charged. 10 Weeks to five weeks prior to
arrival 90% of the full value of your reservation will be charged. Thereafter
the charge will be 100% of accommodation charges, but any advanced payments for
pets will be refunded. We strongly recommend holiday insurance is taken out.
-
Arrival:
Check in time is 2.00 p.m., but guests are welcome to arrive at Kirkstone Foot
at any time throughout the day, however, we cannot guarantee that your apartment
will be serviced and available prior to 4.00 p.m. If arriving after 5.00 p.m.
it is your responsibility to contact us to make arrangements for entry to your
accommodation.
-
Departure:
Departure is required by 10.00 a.m. on the last day of your holiday. Any accounts
for extra services should be settled prior to departure. NB Please ensure that
your apartment has been left tidy and the washing up of all items, including the
oven and hob has been completed and put away and that all refuse has been placed
in the bins provided which are adjacent to the office. Any excess cleaning of
your apartment will be charged to your account.
-
Faults
and Complaints: Any faults must be reported, or complaints made to us, so
that any action required can be taken. In the event of any major failure to any
of the equipment or utilities this will be dealt with as speedily as possible.
The Management cannot be held responsible for any inconvenience caused, particularly
when replacement parts are required. All equipment is maintained on a regular
basis by reputable companies.
-
Breakages,
Damage & Inventory: An inventory is provided in all our apartments. This
should be checked upon commencement of your holiday and any shortages should be
notified immediately. Any breakages should be reported and paid for prior to departure.
Damage to the apartment will also be charged for.
-
Occupancy:
The number of persons making use of your holiday accommodation must not exceed
the number you have originally booked and paid for. Extra people are not allowed
to be accommodated without prior notice. Where extra occupants are found, without
prior notice, the accommodation will be deemed to be cancelled and you will be
asked to vacate the property immediately.
-
Noise:
The holding of parties, singing and playing loud music, especially after 10.00
p.m. should be avoided in order that other residents are not disturbed or inconvenienced.
-
Pets:
Where pets are in residence we ask that great care is taken with the soft furnishings
in the apartments and that your pets are not allowed to foul the grounds (this
causes offence) and it is your responsibility to clean up after them. Under no
circumstances must pets be left with free run of the grounds or of any public
areas of the self-catering complex. Pets must not be left unattended in the apartments.
We regret that cats cannot be accommodated.
-
Liability:
No liability is accepted for any loss, damage, sickness or injury howsoever caused,
which may be sustained during your holiday to you or any member of your party.
This applies to your car and its contents and any of your possessions or any of
your party's as defined on the booking form. Valuables
may be deposited at reception for safekeeping. Under no circumstances will we
accept liability for consequential or economic loss, or loss of profit.
-
Reservations:
We reserve the right to transfer guests to alternative apartments of the same
standard.
-
Description
in Brochure: Whilst we make every effort to make sure that the descriptions
in the brochure are correct, we reserve the right to make changes as deemed necessary
without notification. Facilities may be withdrawn without notice.
-
Bicycles:
Under no circumstances are bicycles to be kept in the apartment.
